Buyer: I uploaded my contract to MBOX, but it is not appearing in the Hotlist. What happened?

Uploading a contract to MBOX sends it from DOmedia into MBOX’s Hotlist. Items on the Hotlist are transferred into MBOX approximately every 15 minutes. During that time, other users may clear or modify items on the Hotlist, which can prevent records from being successfully added, updated, or removed in MBOX.



Example: D’s were added in front of the columns in a contract and then uploaded to MBOX. However, the items were cleared from the Hotlist before they were processed. What should be done now?



Unfortunately, once a billing line item with a “D” in the ACD column is successfully uploaded from DOmedia to MBOX, it is permanently removed from the contract and the DOmedia database. To resolve this, locate the affected billing line items in MBOX’s Print Buy Maintenance and manually remove them there.